Patient & Family Journey Partner · UAE
Healthcare can feel complicated. You don’t have to navigate it alone.
Independent healthcare navigation, care coordination and patient journey support for individuals and families in the UAE.
AA Health Central is an independent, non-clinical service. We help patients and families organise complex care, recovery and rehabilitation journeys, so you can focus on health and on each other.
From uncertainty to a clear next step.
Start where you are
Which of these sounds like you?
You don’t need to know which service you need. Tell us what is happening, and we will help you work out the next step.
How we help
Practical support, from first question to recovery.
Healthcare
Navigation
Understand your options. We help you identify appropriate providers, specialists and services, and make sense of the pathways ahead.
Care
Coordination
Appointments, records, schedules and communication across multiple providers, organised in one place with one point of contact.
Recovery &
Continuity
Support beyond discharge: follow-up coordination, rehabilitation and home-based services, and regular check-ins.
Family &
Caregiver Support
A trusted point of contact for families, with clear updates when you are overseas, busy or simply stretched too thin.
Our promise
Healthcare,handled together.
Non-clinical navigation · Human support
Why AAHC
Organised in delivery. Personal in every interaction.
Families can coordinate healthcare themselves. The question is whether they have the time, system knowledge and support to do it while also caring for someone they love.
- 01
Independent
We take no referral fees or commissions. Recommendations are based on your needs, circumstances and preferences, and nothing else.
- 02
Non-clinical
We don’t diagnose or advise on treatment. We work alongside your doctors, helping you organise the journey around their care.
- 03
Personal
One consistent point of contact who knows your situation, keeps your family informed and respects your choices.
- 04
Experienced
Fifteen years of healthcare operations across the UAE, USA and Europe. We know how systems work, and where things get missed.
Meet Alison
The experience behind every journey.
“People rarely remember the coordination itself. They remember how supported they felt during a difficult time.”
Alison has spent fifteen years in healthcare operations and administration across hospitals, government organisations and private healthcare in the UAE, USA and Europe. She founded AA Health Central to give patients and families the independent, practical guidance she saw so many of them needing.
- Master of Healthcare Administration, Magna Cum Laude
- BSc Human Biology (Honours), Magna Cum Laude
- Project Management Professional (PMP) trained
- Member, Dubai Women’s Council
How it works
Your journey, step by step.
A clear structure from the very first conversation, so you always know what is happening and what comes next.
- Step 01
Initial Conversation
A relaxed 15–30 minute call to understand your situation and whether AAHC is the right fit. No record review, no obligation.
- Free
- Understand your needs
- Confirm fit
- Step 02
Assessment & Planning
We gather relevant records and information, identify priorities, and prepare a non-clinical support and coordination plan with a clear recommendation.
- Record review
- Needs assessment
- Support plan
- Step 03
Onboarding
Agreement and forms are completed, communication channels are set up and coordination begins, with a clearly defined scope.
- Defined scope
- Communication channel
- Step 04
Active Journey Support
Appointments, providers, records and support services are coordinated. Your family receives updates, and we attend in person where your package includes it.
- Appointment coordination
- Family updates
- In-person support
- Step 05
Ongoing Review
Regular check-ins make sure the plan still fits. As circumstances change, the support changes with them.
- Check-ins
- Plan adjustments
- Step 06
Closure or Transition
When your goals are met or support is no longer needed, we hand over all relevant information so nothing is lost.
- Clean handover
- Continuity preserved
Journeys we support
Every situation is different.
FamilySupporting a parent from overseas
Adult children abroad who need a trusted local contact for appointments, records and regular updates.
RecoveryRecovery after hospital discharge
After a stroke, coordinating rehabilitation, physiotherapy, home care and specialist follow-up.
SurgeryComplex surgery coordination
Hip or knee replacement, from pre-operative planning to surgery, discharge, rehab and follow-up.
Chronic careMultiple specialists
Living with several conditions, with ongoing coordination between specialists, records and insurance.
NavigationNew to the UAE
A family relocating to Dubai, getting to grips with insurance, providers and how the system works.
InternationalInternational treatment in the UAE
Navigation before arrival, coordination during treatment, hospital support and discharge planning.
Clear boundaries
What we do, and what we don’t.
Trust starts with honesty. AAHC works alongside your healthcare providers, never in place of them.
We do
Navigation, coordination & continuity
- Help you understand options and identify providers
- Coordinate appointments, records and schedules
- Keep families informed and act as a single point of contact
- Support discharge, rehabilitation and home-care coordination
- Attend appointments in person, as agreed in your package
We don’t
Clinical care or emergency response
- Diagnose, or give clinical or treatment advice
- Prescribe or make clinical decisions
- Provide emergency, urgent or 24/7 support
- Guarantee insurance coverage or give legal advice
- Arrange visas, flights or hotels
Resources
Useful guidance, clearly explained.
Leaving hospital: the questions to ask before discharge
A calm checklist for patients and families preparing for the move home.
Supporting a parent in Dubai when you live abroad
How to stay informed and organised from a distance.
How to organise medical records across providers
A simple system that makes every appointment easier.
Questions
Good questions to ask.
If something isn’t answered here, just ask. The first conversation is free.
Is AA Health Central a clinic or medical provider?
No. AAHC is an independent, non-clinical service. We don’t diagnose, prescribe or give treatment advice. We help you navigate, organise and coordinate care with your own doctors and healthcare providers.
Who usually contacts you: patients or families?
Both. Many enquiries come from family members: adult children supporting a parent, spouses, or relatives living overseas. We can work with a designated family contact, with the patient’s authorisation.
What happens in the first conversation?
It is a free call of 15–30 minutes. We listen to your situation and needs, and confirm whether AAHC is the right fit. We don’t review records or make recommendations at this stage.
Do I need an assessment before support begins?
For surgery, recovery, ongoing or complex journeys, a paid Assessment & Planning stage comes first. It includes record review, a needs assessment and a written support plan. Simple, one-off requests are reviewed case by case and may not need one.
Is this an emergency or 24/7 service?
No. AAHC doesn’t provide emergency, urgent or 24/7 support. Our hours are Monday to Friday, 9am–6pm, and Saturday, 10am–2pm. In a medical emergency, call 998.
Do you receive fees from the providers you recommend?
Never. We don’t accept referral fees, commissions or incentives from providers. Recommendations are based only on your needs, circumstances and preferences.
Which areas do you cover?
Dubai is included. Support in Abu Dhabi is available with a travel surcharge, and remote support is available where appropriate, including for family members overseas.
Talk to AAHC
You don’t need to have everything figured out before you contact us.
Start with a free 15–30 minute conversation. We will listen, ask a few questions, and tell you honestly whether we can help.