A clear structure, from the very first call.
Every AAHC journey follows the same six steps, so you always know what is happening, what comes next and who to contact.
Start with a free conversation
How it works
Your journey, step by step.
A clear structure from the very first conversation, so you always know what is happening and what comes next.
- Step 01
Initial Conversation
A relaxed 15–30 minute call to understand your situation and whether AAHC is the right fit. No record review, no obligation.
- Free
- Understand your needs
- Confirm fit
- Step 02
Assessment & Planning
We gather relevant records and information, identify priorities, and prepare a non-clinical support and coordination plan with a clear recommendation.
- Record review
- Needs assessment
- Support plan
- Step 03
Onboarding
Agreement and forms are completed, communication channels are set up and coordination begins, with a clearly defined scope.
- Defined scope
- Communication channel
- Step 04
Active Journey Support
Appointments, providers, records and support services are coordinated. Your family receives updates, and we attend in person where your package includes it.
- Appointment coordination
- Family updates
- In-person support
- Step 05
Ongoing Review
Regular check-ins make sure the plan still fits. As circumstances change, the support changes with them.
- Check-ins
- Plan adjustments
- Step 06
Closure or Transition
When your goals are met or support is no longer needed, we hand over all relevant information so nothing is lost.
- Clean handover
- Continuity preserved
In every package
What you can always expect.
Whatever the level of support, every engagement includes the same core elements, so the service is always organised and accountable.
Assessment & plan
An initial assessment and a written support plan, with a clearly defined scope.
Record review
Review of relevant records and information, organised in one place.
One channel
A defined communication channel, with check-ins appropriate to your package.
Documented actions
Key actions and follow-up items are written down, so nothing is lost.
Levels of support
Support shaped around your situation.
Focused navigation
A clear, one-off request with defined deliverables and no ongoing management afterwards.
- Finding a specialist
- Second-opinion coordination
- New-to-UAE navigation
Journey projects
Support around a specific event, with in-person attendance and family updates as agreed.
- Surgery preparation & surgical day
- Hospital discharge support
- Rehabilitation setup
- Pregnancy journey support
Ongoing journey support
Continuous coordination for complex, long-term or multi-provider care.
- Multiple providers
- Chronic-condition coordination
- Elderly care coordination
- Ongoing family communication
Scope, in-person attendance and fees are confirmed in writing after assessment. Simple, one-off requests may not require an assessment.
Talk to AAHC
You don’t need to have everything figured out before you contact us.
Start with a free 15–30 minute conversation. We will listen and tell you honestly whether we can help.