1. Who we are
AA Health Central (“AAHC”, “we”, “us”) is an independent, non-clinical patient and family journey support service based at Building A1, Digital Business Park, Dubai, United Arab Emirates.
2. Information we collect
- Contact details you provide, such as name, email, phone number and preferred contact method.
- Enquiry information, such as the type of support you’re looking for and any message you send.
- Healthcare information, such as medical records and provider details, shared by you or with your authorisation once you become a client, and only as needed to deliver the agreed service.
- Family contact details, where the patient authorises us to communicate with a family member.
- Website usage data, collected through essential and, with consent, analytics cookies.
Please don’t include detailed medical information in the website enquiry form.
3. How we use your information
- To respond to your enquiry and arrange the initial conversation
- To assess, plan and deliver the services agreed with you
- To coordinate with healthcare providers and family members, with your authorisation
- To manage payments, records and legal obligations
- To improve our website and services
4. Sharing your information
We share information only with authorised parties, and only as required to deliver the service. This may include healthcare providers, support services and designated family contacts. We never sell personal information, and we don’t accept referral fees or commissions from providers.
5. Protection & retention
We use appropriate technical and organisational measures to protect your information, and keep it only as long as needed for the purposes described or as required by law. At the end of an engagement, relevant information is handed over as agreed.
6. Your rights
Subject to applicable UAE law, you may request access to, correction of, or deletion of your personal information, or withdraw consent for optional processing. Contact us using the details below.
7. Cookies & analytics
Our website uses essential cookies to function. Analytics cookies are used only with your consent, and you can change your preferences at any time.
8. Contact
For privacy questions or requests, email info@aahealthcentral.com or call +971 50 457 5607.
We may update this policy from time to time. The latest version will always be available on this page.